June 2007

By Linda Feinholz, “Your Success Catalyst”

One of my favorite times in my consulting and coaching is when a light bulb goes off and the person I’m working with has an ‘ah ha!’ moment and spots a new opportunity.

Very often when I’m working with established professionals it takes some real in depth probing to uncover the high payoff idea that no one else has spotted. 90% of the time those ideas come from my clients’ personal passions and interests.

If you want to spot the results of passion and personal interests, you won’t find better examples than Barcelona. Barcelona was home to the renowned Antoni Gaudi. His designs have shaped the public and religious spaces and the character of the city itself for over a century. Barcelona is a city filled with soaring spires and cool places that enliven the days and nights of every person living in or visiting that city for a day, a week, or years.

Straight edges curve, building walls and corners swoop, and banisters beg your had to run their length. Cathedrals, apartment buildings, public parks. Each of them are mind blowing examples of the results of his relentless pushing beyond what was common, familiar, the expected use of materials and shapes.

The character of the city has been permanently taken into a burst of creativity in public spaces seen nowhere else in the world. Moreover, any visitor to that city is immersed in the results of his passion and vision and the artists and architects who followed him. And the result of his vision and it’s realization is that tourism is magnetized to that city and employs thousands of people daily.

Being in that city made me want to wander for hours, sit and relax and gaze at amazing vistas, and made my own hands itch with the desire to design things for my own home and yard. It wrote emails to more people telling them “You’ve got to see this! Get yourself here!” than I’ve ever said in my 30 years of travel.

It also reminded me that the renegade few who will break the mold often create the highest payoff results all of us run to experience!

One of my clients, Michele, is successful for the very same reason. Her profession is law. In her early career she found herself doing transactional work that was identical to her colleagues and peers. That was simply how law was.

Through our work Michele voiced her passion for working on personal matters with the analytical rigors of the law. Once she named that personal vision, she was able to create a new direction, and a blend that was unique at that time in an arena that had no name and today is called Elder Law. Her result: her clients do her marketing for her. They are passionate about taking their parents, children and friends to her for a constantly expanding range of services.

Another client, the owner of a moving company, carved out a niche in the shipping industry. His personal passion for luxury furnishings led him to create unique offerings: in addition to white glove handling of those items, He discovered that safe handling of expensive goods was only one opportunity. Often the new owner had construction work at the destination and needed storage. He added long-term secure storage of those same items. The result: buyers refer each other to him and vendors refer their buyers to him as well. He doubled his income. In a year.

Each of them broke the mold in their industry and did it in a way that prevented others from easily copying them. And each time it was the result of them incorporating their passion into their work.

Antoni never shared his thoughts about his passion until his 70s. In fact we only know them because his disciples recorded his spoken thoughts and visions. Even so, his concrete and iron buildings and wooden furniture stand as statements of his passion.

They act as a question across the decades for all of us: what passion have you been holding off to the side? And how might you bring it to the forefront in your work and life?

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Everyone wants to feel seen, valued, acknowledged, appreciated. Everyone. Period.

Even the simplest of human courtesies can accelerate a decision being made, an associate prioritizing something you need done, and a team coming together more productively,

So ask yourself this week:

“Am I simply greeting people?”

Take it on as a steady practice this week at every encounter when you enter any room, meeting, store. Any place you find yourself whether it’s familiar to you or new.
Let me know the results you create!

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By Linda Feinholz, “Your Success Catalyst”

Who knew I’d get a lesson for creating successful teams and productive organizations in a Paris Metro station?

I got it loud and clear today, and I’d hate to keep it to myself when it could change your life in High Payoff ways!

I grew up in Switzerland. I’ve been back to Europe several times since graduating college in the USA, As I planned this trip with my niece I thought about what she might enjoy doing. I wanted to uncover great haunts to take her to on our trip. Even so, I know we each tend to walk in habitual paths on automatic. So, I started researching.

You can imagine: I spent hours… tens of hours over tens of weeks… on-line and on-cable researching and looking for ideas of where to go and what to do.

I had great conversations over business lunches about the favorite spots friends and colleagues had found in the cities I’m taking my niece to – Paris, Barcelona, Venice, Florence, Rome and more.

I became a devotee of Rick Steve’s Travel programs and reading his extra notes in his travel guides. One of his comments I filed away as a convenient reminder: To greet every shopkeeper in France with “Bon Jour! (Hello!)” the very moment you enter their shop, and leave with that “Merci! (Thanks!)”

Seems simple, right? Well I had one heck of a reminder today that the simplest actions can have enormous and lasting impact. And, when neglected, they can kill your plans and potentially your results as well.

Rushing from metro to metro today built up a real hunger. My niece and I were glancing down metro corridors as we looked for the right one to take. And the scent of fresh bread caught us and pulled us to an intersection where a pastry vendor’s booth was set up.

Now, I’ve spent the past four days walking in and out of hotels and shops. Not only have I been buying, but I’ve also been stopping everyone everywhere to ask for directions or assistance. And I’ve faithfully greeted every vendor, police man, concierge, stranger on the street.

This particular vendor had quite a line up and a lot of confusion going on. An assistant stepped forward to pick up the slack and I blurted out “3 croissants, please!”

The glare I got could have frozen hot espresso in an instant.

“Bon Jour.”

She said it to me frigidly as she reached for the bag to put them in.

I haven’t felt that reprimanded in decades. Around me everyone was hello-ing each other. I paid. Said “Merci” and we rand for our train. But my nerves were ringing.

As the train rattled to our next station, my thoughts went back to a conversation I had with a company president I’ve coached over  the past few years. Our discussion was about how it takes only a little effort to have the simplest human interaction with his employees and make them feel valued and appreciated.

That’s one of the key responsibilities of leadership, of management, and of just plain good beingness. And too many of my clients believe it isn’t worth their time or attention.

And that vendor in Paris didn’t feel either acknowledged or appreciated. AND she felt completely safe letting me know that my neglect of a simple 2-word greeting had immediate impact on her and her desire to know me, to assist me, to have me anywhere in her life.

Most of your colleagues, vendors, employees, associates won’t let you know when they feel the same way she did. They won’t signal you directly that you aren’t using the simplest of courtesies. And they may be polite, they may be professional and they may deliver on their commitments. But they aren’t giving you everything they could because they don’t feel appreciated. In fact they would rather put that final 10% of their time, intelligence and energy in somewhere else. They’re likely doing just that!

So I’ll be making a point of bringing back the simple courtesy of greeting people. What simple behavior is it time for you to build in as you conduct yourself and your business?

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Change 1 Habit And You Can Change It All!

June 18, 2007

What about you? What overwhelm has had you wandering in circles? Sit down with pen and paper and ask yourself “What is incomplete and nagging at my attention?” Give the list-making 10 full minutes and you’ll find that the calm you gain gives you the attention to get the work done in no time!Let me [...]

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3 Steps To Break Through Overwhelm!

June 14, 2007

By Linda Feinholz, “Your Success Catalyst” Every once in a while, things simply pile up. Like luggage for a long trip.  Take me for example. I’ve been ‘planning’ a trip overseas for six weeks. People started asking me “Are you ready to go?” two months before my plane was due to take off. I cheerfully [...]

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Change 1 Habit And You Can Change It All!

June 11, 2007

What about you? What ideas have you been clinging to out of habit, perhaps for months, without moving forward into your new High Payoff focus? Ask yourself “What is one piece of information that I’ve been needing to know?” Now take action on getting that information. Decide if you’ll do it or delegate it. If [...]

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5 Fresh Steps To Get Focused On Your HIGH Payoff Activities!

June 7, 2007

By Linda Feinholz, “Your Success Catalyst” If you’re like most people who are running a business, as an owner, an executive or an independent professional you get so immersed in the doing you miss your own graduations.  Two of my clients are graduating this week. “Judy” has been studying how to run her professional services [...]

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Change 1 Action And You Can Change It All!

June 4, 2007

You will get ideas piling up on your To Do list. We all do. If you set a goal for yourself of shortening that To Do list you’ll find yourself with a nice list of ‘Done’s instead! Ask yourself “What single thing that’s been sitting will I put into action today?” Now decide if you’ll [...]

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